About Us

Shipping & Returns

Effective Date: March 21, 2026

Returns Eligibility

Due to the nature of our products, we only accept returns or replacements under the following conditions:

  • The item arrived damaged, defective, or incorrect
  • The item was not received due to a verified shipping issue

We do not accept returns for:

  • Change of mind
  • Incorrect size or variant selected by the customer
  • Normal wear and tear
  • Damage caused by the customer after delivery

If a product is damaged due to misuse, mishandling, or any action by the customer after delivery, it will not be eligible for a return or refund.

Non-Returnable or Restricted Items

Some products may be marked as final sale, non-returnable, or non-exchangeable due to hygiene, safety, customization, or supplier restrictions.

These items are generally not eligible for returns or refunds except in cases where the item arrives damaged, defective, incorrect, or where otherwise required by applicable law.

This may include (but is not limited to):

  • Personal care or hygiene-related items
  • Custom or made-to-order products
  • Clearance or final sale items
  • Items clearly marked as “non-returnable” at the time of purchase

By purchasing these items, the customer acknowledges and agrees that they are final sale.

Proof Requirement & Approval Process

All return or replacement requests are subject to review and approval.

To be eligible, customers must:

  • Contact us within 72 hours of delivery
  • Provide clear photo evidence of the damage, defect, or issue
  • Include their order number and a brief description

If sufficient proof is not provided, the request may be denied.

Shipping Timeframes

Orders are typically processed within 1–3 business days.

Estimated delivery times:

  • United States: 7–15 business days
  • International: 10–20 business days

Please note that delivery estimates are not guaranteed and may vary depending on carrier delays, customs processing, holidays, weather conditions, and other circumstances beyond our control.

Refunds & Replacements

Once your request is reviewed and approved:

  • A replacement will be issued at no additional cost, or
  • A refund will be processed to the original payment method

We reserve the right to determine the appropriate resolution based on the situation.

Shipping Issues

If your order is lost, not delivered, or arrives damaged due to shipping:

  • Please contact us as soon as possible
  • We will investigate and provide a resolution upon verification

Digital Products

All digital product sales are final.

Due to the nature of digital goods, we do not offer:

  • Returns
  • Refunds
  • Exchanges

Contact Us

To request a return or report an issue, please contact us with your order details and proof of the issue.